FREQUENTLY ASKED QUESTIONS

Looking for answers? We love to help our customers! Most questions can be answered by exploring the FAQ section below. If you are still unable to find the answers you are looking for, please feel free to email the Market Manager at market2gostatesboro@gmail.com.

Here are some frequently asked questions:

And here are some answers:

Will I have to buy vegetables I don't want?


Unlike some co-ops, buying clubs, or CSAs where everyone gets the same box of stuff (and you don’t know what you’re getting until you get it), with Statesboro Market2Go Locally Grown website,you get to order what you want, in the quantities that you want, from the farms that you want. The weekly email lists the produce, meat, seafood, dairy, milled products, honey, coffee, prepared foods, plants, fresh flowers, and artisan goods available that week, and you can browse the items on this website before you place your order.

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How do I order?


Each Friday at 10 p.m., a list of available products is sent to all of our registered customers by e-mail. Place your orders here on our website, which provides you with detailed information about our products. Sign in, add items to your cart, and use the checkout feature to either pay online or pay later at pickup.

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When do I pay?


We take online payments by credit or debit card if you choose pay now. Please note that a 3.5% online convenience fee will be added to your total charge if you use this option.
You can choose pay later and pay cash or check at pickup if you prefer.

You are responsible for paying for all items you order because our growers harvest these items and deliver them especially for you.

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When and Where do I pick up my order?


On Thursdays between 3:30pm and 6:30pm, customers can pick-up their order in the drive-through at the Statesboro at the Statesboro Convention and Visitors Bureau.
We also have a 2nd pickup location in Sylvania GA across from Victory Garden General Store. Pickup in Sylvania times are Thursdays 4:00-5:00 pm.
Choose your location when you check out.
You can also have your items delivered to your home or office for an additional fee.

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Why Support Locally Grown?


Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.

Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.

Provide learning opportunities: Locally Grown supporters provide member growers the means to help educate our community about the importance of sustainable agriculture.

Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.

We believe that small, diverse, family-owned farms contribute to society’s overall health.

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How can I sell through this market?


You must apply to be a member of the Mainstreet Statesboro Farmers Market. Please read this vendor information to learn more. The next thing to do is to create an account. If you’ve already created a customer account, simply click on join this market and fill out your information. This will add you to our system and our market managers will contact you with the next step. Like at a traditional farmers market, you do get to set your own prices and list your items as you wish. We do charge 10% of your overall sales and a yearly fee of $50. Contact the market manager at market2gostatesboro@gmail.com for more information.

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What forms of payment do you accept?


We accept credit and debit cards – Visa, Mastercard, American Express, Discover and Diners Club payments. A 3.5% online convenience fee will be added if you pay online. We also accept check or cash at pickup.

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Can I have my order delivered?


Yes, delivery is now available from Boro TakeOut at an additional charge.
If you would like your order delivered to your home or office, instead of coming to our pickup site, you can choose one of the delivery options to add to your order. We will continue to have order pick up at no additional charge.

Options:
Delivery for Statesboro Area $10 – includes Statesboro, Georgia Southern, and few miles out into the county.
Delivery for Bulloch County $12 – includes Brooklet, Leefield, Stilson, Nevils, Portal, Denmark, Register.

Instructions:
1) Add the delivery charge to your cart before you check out.
2) Choose “To Your Home” for the pickup location at checkout.
3)Add your name and phone number in the order comments.
4)Use the “Pay Now” option to pay by card.

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Do I have to pay a membership fee?


No, we no longer require an annual membership fee. We have eliminated the annual membership fee and in its place — because we have to maintain support for the market — we’ve instituted a surcharge of 7% on each order.

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How do I add delivery to my order?


There are two options for delivery, provided by Boro TakeOut.

Choose either the Statesboro or Bulloch County option, and add it to your cart before checkout. Please use the “Pay Now” option using a debit or credit card at checkout, and note your delivery address and phone number in the order comments.

Instructions:
1) Add the delivery charge to your cart before you check out.
2) Choose “To Your Home” for the pickup location at checkout.
3)Add your name and phone number in the order comments.
4)Use the “Pay Now” option to pay by card.

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Do I need to bring my own bags?


Yes, please bring your own bags or containers. Sometimes we have some spare plastic grocery bags or boxes, but not always. We also sell insulated grocery bags.
If you have any refrigerated or frozen items, we suggest that you bring an insulated bag or a cooler with cold packs inside to keep food fresh and safe.

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If I don't pick up my items, do I still have to pay for them?


Yes, you are responsible for paying for all items you order because our growers harvest these items and deliver them especially for you.

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What if I can't pick up my items at the designated pick up time?


If you experience unforeseen circumstances on the day of pick up, please email us at market2gostatesboro@gmail.com to make alternative arrangements to pick up your items.

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Is there a minimum order?


No, order as many or as few items as you would like. You can also place multiple orders. (They will be combined into one charge)

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What should I do if my order is missing an item?


Please click on the link to fill out a form to let us know.

Missing Items Form

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Can I make more than one order?


Yes, you can order as many times as you would like.

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When will my card be charged?


Your card is not charged until after you receive your order, including any adjustments for missed items or other credits.

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What happens if I don't pick up my order?


Your items will be donated to a market volunteer. You are still responsible for paying for all items that you order because our growers harvest these items and deliver them at your request.

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Can I use EBT/SNAP on Market2Go?


Add EBT/SNAP approved items to your cart by clicking on the shopping basket next to the item.
Approved items include: Fruits, Vegetables, Meat, Seafood, Dairy products, Breads, Prepared Foods, Eggs, Coffee, Herbs, Honey, Jams, Nuts, and Food-Producing Plants.
The Wholesome Wave Georgia Fresh 4 Less program will provide a matching amount of fruits and vegetables for every EBT dollar spent, up to $50 on each purchase. So effectively you can get twice as much value for your EBT/SNAP benefits.
Put “EBT” in the order comments and/or email us in advance so we can calculate your bonus dollars and the amount to be charged to your card.
Click on “Pay Later” at checkout and choose Statesboro as the pickup location.
Pick up your order on Thursday afternoon at our Statesboro drive through at the SCVB. Your card will be swiped at pickup.
We do have other items on the website that are not covered by EBT (arts and crafts, non-food plants, soaps, etc) These items would need to be paid for separately at pickup.

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How can I volunteer at Market2Go?


Thank you! We depend on our volunteers to help with the market every week. Click this link to sign up as a volunteer. The link will change each Monday.

Volunteer Sign Up Form

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